Custom Personalizable Printable FAQ
Our custom personalized printables give you the beauty and style of a custom commissioned art piece at a fraction of the price, with the convenience of printing at home.
If you are experiencing trouble opening or printing a customizable file, please read over these commonly asked questions.
General questions about our printables? Click here.
How do I open my custom personalizable printable file?
Each of our custom fillable files comes ready-to-open in a free PDF program called Adobe Reader, which you can download here. Just download the file to your computer using the download link in your email order confirmation or on the order confirmation page, then open the file in Adobe Reader.
To ensure that the file opens and displays correctly, please update to the latest version of Adobe Reader.
How do I customize my personalizable printable file?
Once you've opened the file in Adobe Reader, you will see one or more blue shaded fields -- this is where you can enter the personalized info for your printable. Fields without any text entered will not print on the final version.
Please note that the font is embedded in each file and the font size will automatically adjust based on the length of the entry. For example, on our carved birch tree customizable bundle, the name Sam will appear a different size than the name Samantha due to the difference in the length of the name.
How do I print my file once I have personalized it?
Once you have entered the text you wish to have printed, click File > Save As and save the file with a different file name based on the text you've entered.
Then, for printing at home, click File > Print to send the file to your printer, just as you would any other file.
For printing at a local print shop, save the re-named PDF file to a USB drive, which you can then take into the print shop to have printed.
The text isn't showing in the right font once I open the file. Can you help?
First, update to the latest version of Adobe Reader available here. Then downloading the file again using the link in your email confirmation. Open Adobe Reader, and select File > Open to choose the correct file.
If that doesn't work, try following those steps again on a different computer. If you are using a Mac, try switching to a PC.
And if that doesn't work, drop us a line at firstname.lastname@example.org and we'll help you!
I tried to open the file using an image editing software (such as Photoshop) and it won't let me. Why?
To protect our designers' copyright, each file in our shop has various protections in place to ensure the file cannot be altered to remove copyright info or make other adjustments. Thanks for understanding and supporting our artists! If you're interested in purchasing a commercial license to re-sell any of our artwork, please contact us at email@example.com.
I have a different question, or I've tried these solutions and am still having trouble with the file. Who can I contact?
We're so sorry to hear you've having trouble with a printable file. Email us at firstname.lastname@example.org and our amazing team can help.